Guest Services Representative Central City Shopping Centre

We are looking for an outgoing, enthusiastic and responsible individual to join the Guest Services team at Central City as a Part-Time Guest Services Representative. Our Guest Services kiosk is located in Central City Shopping Centre, and has recently been updated with Plexiglass enclosure providing a safe and welcoming work space.


  • Sell/track gift cards and provide services including gift wrap and lost & found inquiries.
  • Greet customers and handle customer and tenant inquiries professionally and effectively.
  • Provide customers with centre information (store, parking, hours, directions, promotion details, etc.).
  • Support marketing programs.
  • Answer telephones, prepare mail and courier packages, and general clerical duties as requested by management.


  • Must be available to work all weekends.
  • Available to be on call to work any weekday shift during mall hours, if required.
  • Customer service or related experience.
  • Strong customer-focused communication and listening skills.
  • Computer skills with Microsoft Office (Excel and Word).
  • Good organizational skills and ability to learn and adapt quickly.
  • Good problem-solving skills.
  • Must be physically able to lift 20 lbs or more.

Please note that due to high volume of applicants, we will only reach out to those who are qualified. Selected candidates will be invited to a preliminary zoom interview.

Interested candidates should email their resume to Laura Lopez: