Guest Services Representative Central City Shopping Centre

Blackwood Partners

Full-time, Part-time
Blackwood Partners
Posted 2 weeks ago

Central City is seeking enthusiastic Guest Services Representatives.

Enthusiastically and consistently delivers on Central City’s mission of “Continually striving to deliver a superior customer experience.” The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

Specific Responsibilities:

  • Maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores/locations, and promotional activities;
  • Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
  • Interact with shoppers and retailers in a courteous and efficient manner;
  • Promote and sell shopping centre gift cards;
  • Answer phone calls;
  • Develop and maintain strong relationships with retailers and educate them about the centre’s services;
  • Assist guests by providing directions/information, answering questions, and performing other centre specific services;
  • Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper’s needs;
  • Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services’ role and areas of responsibility as outlined in the plan;
  • Participates in special projects and assumes other duties and responsibilities as assigned;
  • Support the supervisor in certain administrative tasks (schedules, gift cards, etc).

Knowledge & Skills Required:

  • High school education;
  • Strong written and oral communication skills in English,
  • Multilingual skills a plus;
  • Computer skills;
  • Positive attitude and a strong desire to provide excellent customer service;
  • Must be able to effectively communicate with shoppers, retailers, Centre Management, Service Providers and all of the shopping centre personnel;
  • Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
  • Conflict resolution/management skills;
  • Must be friendly, approachable, proactive and solution focused;
  • Flexible and able to work weekends, evenings and holidays and for replacements

Blackwood Partners currently has a vaccination policy that is a condition of employment.

Staff will be required to work shifts between 9am & 7pm and over the Festive Season between 9am & 9pm.

If you would like to apply please send your resume to the Marketing Manager, Philippa Jacoby

Job Features

Job CategoryRetail Jobs

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