Guest Services

Central City Guest Services is open Monday to Friday 9:00am to 7:00pm, Saturday 10:00am to 7:00pm, and Sunday 11:00am to 6:00pm. Services available include:

  • Centre directions and store information
  • Gift Card purchases
  • Gift wrapping services
  • Stroller rentals
  • Wheelchair and walker loans
  • Coat and parcel check
  • Lost and found service
  • Play Central (Children’s Play Area)
  • Emergency baby supplies

For shopping centre inquiries please contact

Additional Services

  • 3 hour free customer parking is available onsite at Central City including a multi-level parkade off of University Boulevard and surface lots. Parking limit is 3 hours. There is extended-hours pay parking available offsite at adjacent surface and underground lots.
  • Electric vehicle charging stations are now available (1 station at the parking lot by Shoppers Drug Mart, 1 station on P3 open rooftop, and 18 new charging stations in the parkade). A service fee of $1.50 per hour applies at commencement of each charging session. After three hours, the fee increases to $3.00 per hour.
  • Two Parent’s Rooms (adjacent to Burger King on the upper level and beside the Canadian Passport office on the lower level).
  • Security and first aid services as needed. Please go to the security desk located in the tower lobby for assistance.
  • Safewalk program – Call a security guard at 604.588.7855 to walk you safely to your vehicle.

Gift Cards

Central City Gift Cards can be purchased at Guest Services. The Central City Gift Card is redeemable at most of the centre’s 140 stores, restaurants, and services and is available in denominations from $5 to $500. Complimentary Gift Card holder provided with every card purchased. Cash, Debit, Visa, and MasterCard accepted. Gift Cards are subject to Terms and Conditions including a non-refundable monthly $2.50 Maintenance Fee that is deducted off the Gift Card balance after 15 months. Lost or stolen Gift Cards are not replaced. For full terms and conditions, click here.

Check your Central City Gift Card balance here.

Find on Map.