Guest Services

Central City Guest Services is open Monday to Friday 9:00am to 7:00pm, Saturday 10:00am to 7:00pm, and Sunday 11:00am to 6:00pm. Services available include:

• Centre directions and store information
• Gift Card purchases
• Gift wrapping services
• Stroller rentals
• Wheelchair and walker loans
• Coat and parcel check
• Lost and found service
• Play Central (Children’s Play Area)
• Emergency baby supplies

For shopping centre inquiries please contact hpadam@blackwoodpartners.com.

Additional Services

• 3 hour free customer parking is available onsite at Central City including a multi-level parkade off of University Boulevard and surface lots. Parking limit is 3 hours. There is extended-hours pay parking available offsite at adjacent surface and underground lots.
• Electric vehicle charging stations are now available (1 station at the parking lot by Shoppers Drug Mart, 1 station on P3 open rooftop, and 18 new charging stations in the parkade). A service fee of $1.50 per hour applies at commencement of each charging session. After three hours, the fee increases to $3.00 per hour.
• Two Parent’s Rooms (adjacent to Burger King on the upper level and beside the Canadian Passport office on the lower level).
• Security and first aid services as needed. Please go to the security desk located in the tower lobby for assistance.
• Safewalk program – Call a security guard at 604.588.7855 to walk you safely to your vehicle.