Guest Services

Central City’s Guest Services is located in the upper shopping centre level across from Best Buy. Call us at 604.587.7773 or contact us by email for more information.

Our friendly Guest Services team is available to assist with the following:

  • Centre and store information and directions.
  • Tourism and travel information.
  • Free stroller rentals including single and double strollers.
  • Free wheelchair and walker loans.
  • Free coat and parcel check.
  • Free portable charger loan service to recharge your phone while you shop.
  • Emergency baby supplies.
  • Student Price Card sales.
  • Gift wrapping services:  Starting at just $2. A large assortment of wrap and ribbon options are available. Gift wrap revenue is donated to a local charitable organization.
  • Lost and found service.

Additional Services

  • 3 hour free customer parking is available onsite at Central City including a multi-level parkade off of University Boulevard and surface lots. Parking limit is 3 hours. There is extended-hours pay parking available offsite at adjacent surface and underground lots.
  • Play Central (children’s play area by Winners).
  • Two Parent’s Rooms (adjacent to Burger King on the upper level and the Canadian Passport office on the lower level).
  • Free electric vehicle charging service (2 stations at the parking lot by Shoppers Drug Mart and 2 on the rooftop parking near the parkade).
  • Security and first aid services as needed. Please go to the security desk for assistance.
  • Safewalk program – Call a security guard at 604.588.7855 to walk you safely to your vehicle.

Gift Cards

Central City Gift Cards can be purchased at Guest Services.  The Central City Gift Card is redeemable at most of the centre’s 140 stores, restaurants, and services and is available in denominations from $5 to $500. Complimentary Gift Card holder provided with every card purchased. Cash, debit, Visa, and MasterCard accepted.  Gift Cards are subject to Terms and Conditions including a non-refundable monthly $2.50 Maintenance Fee that is deducted off the Gift Card balance after 15 months.  Lost or stolen Gift Cards are not replaced. For full terms and conditions, click here.

Check your Central City Gift Card balance here.

Find on Map.

Located in the centre of Surrey, Central City is a mixed-use development combining 140 retail stores, restaurants, services, Simon Fraser University campus, and a AAA office tower.

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Contact Information

2153 Central City,
10153 King George Blvd,
Surrey, British Columbia,
Canada V3T 2W1

notifications@centralcity.ca

604.587.7773

Holiday Shopping Hours

Monday to Saturday 10:00am – 9:00pm
Sunday 10:00am – 6:00pm
December 24 9:00am – 5:00pm
December 25 Closed
December 26 10:00am – 9:00pm
December 27 10:00am – 9:00pm
December 28 10:00am – 7:00pm
December 29 11:00am – 6:00pm
December 30 10:00am – 7:00pm
December 31 10:00am – 5:00pm
January 1 Closed

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