Guest Services

Guest Services is now open Monday to Saturday 9:00am to 5:00pm and Sunday 10:00am to 6:00pm providing the following services:

  • Centre directions and store information
  • Gift Card purchases
  • Gift wrapping services

The following services will remain unavailable until further notice:

  • Stroller rentals
  • Wheelchair and walker loans
  • Coat and parcel check
  • Portable charger loan service
  • Lost and found service
  • Emergency baby supplies
  • Tourism and travel information

For shopping centre inquiries please contact

We apologize for the inconvenience and thank you for your understanding during this time.

Additional Services

  • 3 hour free customer parking is available onsite at Central City including a multi-level parkade off of University Boulevard and surface lots. Parking limit is 3 hours. There is extended-hours pay parking available offsite at adjacent surface and underground lots.
  • Play Central (children’s play area by Winners).
  • Two Parent’s Rooms (adjacent to Burger King on the upper level and the Canadian Passport office on the lower level).
  • Free electric vehicle charging service (2 stations at the parking lot by Shoppers Drug Mart and 2 on the rooftop parking near the parkade).
  • Security and first aid services as needed. Please go to the security desk for assistance.
  • Safewalk program – Call a security guard at 604.588.7855 to walk you safely to your vehicle.

Gift Cards

Central City Gift Cards can be purchased at Guest Services.  The Central City Gift Card is redeemable at most of the centre’s 140 stores, restaurants, and services and is available in denominations from $5 to $500. Complimentary Gift Card holder provided with every card purchased. Cash, debit, Visa, and MasterCard accepted.  Gift Cards are subject to Terms and Conditions including a non-refundable monthly $2.50 Maintenance Fee that is deducted off the Gift Card balance after 15 months.  Lost or stolen Gift Cards are not replaced. For full terms and conditions, click here.

Check your Central City Gift Card balance here.

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